Company Policies

Refund Policy

At Rustic Roots Tables LLC, every dining set is handcrafted with care, precision, and an unwavering commitment to quality. Because our products are custom-built to each client’s unique specifications, we do not offer refunds.

That said, your satisfaction is incredibly important to us.

If your table arrives with any defects or issues, we are more than happy to work with you to resolve the problem. This may include repairs, adjustments, or — in certain cases — a rebuild at no cost to you.

Our goal is to ensure you love your table and that it becomes a cherished piece in your home for years to come.

If you experience any problems or have concerns after delivery, please don’t hesitate to contact us directly. We’re here to help and will do everything we can to make it right.

At Rustic Roots Tables LLC, each piece is handcrafted with care, and lead times can vary significantly depending on order volume, material availability, and seasonal demand.

Lead times are provided as estimates at the time of order and are subject to change. While we strive to meet all projected timelines, unforeseen circumstances or production choke points may arise that extend the build time.

Once production on your piece begins, we will notify you promptly and work with you to schedule a delivery date as accurately as possible. Your patience is truly appreciated as we work to ensure every table meets our standards of quality and craftsmanship.

If you ever have questions about your order status or updated timelines, don’t hesitate to reach out — we’re happy to keep you informed.

Warranty Policy

We stand behind the quality of our craftsmanship. All Rustic Roots furniture is covered by a 1-year limited warranty against cracking and splitting! We will replace your tabletop free of charge if it cracks or splits within one year of delivery!

Warranty Excludes
Normal Wear & Tear

Water Damage or Exposure to Moisture

Changes to Wood due to Humidity Changes

Misuse, accidents, or modifications

To make a warranty claim, contact us with photos and a description of the issue. We will assess and work with you to find the best solution.

Our furniture is made from real, solid wood — and with proper care, it will last for generations.

Care Tips:

Wipe with a soft, damp cloth. Avoid harsh cleaners or abrasives.


Use coasters and placemats to protect surfaces.


Avoid placing your furniture in direct sunlight or near heat sources.


Maintain a stable indoor humidity level (ideally 35–55%) to prevent wood movement.

If you have questions about caring for your specific wood type or finish, feel free to reach out to us.

Payment Policy

To get on our production schedule simply place your order right here on the website if you've found a set you love here. Otherwise reach out and we will jump right on your custom request!

Accepted Payment Methods:

Card

Cash/Check

Financing is available at checkout!

Orders are not added to our build queue until payment is received. No changes can be made to the design once production has started. However, any and all changes are allowed up until we begin production. We try to make it very easy as we will be in weekly or bi-weekly contact throughout the entire process.

By using our website and placing an order with Rustic Roots Tables LLC, you agree to the following:

All designs and photos are the intellectual property of Rustic Roots Tables LLC and may not be copied or reused without permission.

Custom orders are final once production has begun.


Product dimensions may vary slightly due to the natural characteristics of wood.


We reserve the right to update pricing or availability at any time.

Rustic Roots Tables LLC is not liable for delays caused by freight carriers, weather events, or supply chain disruptions.

Your privacy is important to us. When you place an order or contact us, we may collect personal information such as your name, email, address, and payment information.

We use this information only to:

Process and fulfill orders

Communicate with you about your purchase


Improve our services

We do not sell or share your personal data with third parties, except as needed to complete your order (e.g., shipping companies, payment processors). Our website uses industry-standard encryption to protect your data.